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Privacy Statement

Overview

SunPower respects your concerns about privacy safeguards. This privacy policy discloses how we gather, use, share and protect information collected about visitors to the SunPower Web site. SunPower collects two different types of information: (1) email and/or other contact information you provide when contacting us; and (2) personally identifiable information collected as you visit and browse our Web site. By visiting the SunPower Web site, you are accepting the practices described in this Privacy Policy. SunPower encourages you to read this Privacy Policy carefully.

What Information Does SunPower Gather?

SunPower voluntarily collects information from visitors who express an interest in investing in a solar system. That data is shared with our dealers/installers who sell our solar panels so that they can contact these visitors. SunPower may periodically conduct surveys, usability studies, contests and other programs that help SunPower improve and promote its products and services. Visitors to our website may voluntarily participate in these programs and as a condition of such participation, they may be asked to provide additional demographic information. SunPower may collect such additional information that visitors voluntarily provides, including, without limitation, gender, age, income level, modem speed, or type of operating system used. Personally identifiable information collected by SunPower in conjunction with voluntary surveys, usability studies, contests and other voluntary programs will not be shared with any sponsor or third party without your consent.

Visitor Information

The SunPower Web site server automatically records visitor information based on your activity on the SunPower Web site, such as visitor IP addresses and/or domain names. An IP address is often associated with the place from which you enter the Internet such as your Internet service provider. This information is associated with you as an individual. SunPower may use information about user behavior, user experience, user equipment, computing and internet environment to improve the performance of the SunPower Web site.

Communication Information

If you communicate directly with SunPower by email, phone or letter, SunPower may collect and store a record of your communication. SunPower may use your communication information to respond to your issues and inquiries. Your communication information you provide to SunPower's third party partners will also enable such partners to let us know that you have contacted them. Such communication information may be used to distribute information back to you about SunPower, its products, or other promotional or information communications from SunPower.

Cookies

Cookies are data that a Web site transmits to your computer's hard drive through your browser to enable the Web site to recognize your browser, record and store your information and occasionally track your viewing habits for statistical purposes. The SunPower web site uses cookies to collect this type of information to deliver targeted content to you, and potentially tailor and enhance your experience on the SunPower Web site.

Children

SunPower does not intend to collect information from individuals who identify themselves as under thirteen (13) years of age. If you are under thirteen, you should not provide any personal information on the SunPower Web site. SunPower will not knowingly disclose personally identifiable information of children under thirteen to any third party.

How Does SunPower Protect My Information?

SunPower takes technical, contractual, administrative and physical security steps to protect all visitor and contact information from unauthorized access, maintain data accuracy and enable the correct use of information. SunPower utilizes security systems to protect such information.

How Does SunPower Use the Information and With Whom Do We Share the Information?

SunPower does not share, rent, lease or sell personally identifiable information to others in ways different from what is disclosed in this Privacy Policy. Business Transfers Because the solar energy business is a rapidly evolving business, and SunPower continues to develop and enhance its business, it may become subject to a corporate merger, corporate acquisition, or similar transaction involving the sale or combination of substantially all of its assets. In such circumstance, SunPower reserves the right to disclose your personally identifiable information to the merged or resultant business entity.

Protection of SunPower and Others; Compliance with the Law

SunPower reserves the right to disclose your personally identifiable information if required to do so by law or in the good-faith belief that such action is reasonably necessary to (a) comply with legal process, (b) respond to any claims against it, or (c) protect the rights, property or personal safety of SunPower, its employees, its customers or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Linked Webs

The SunPower Web site may contain links to other sites. SunPower is not responsible for the privacy practices or the content of such other sites. SunPower encourages you to review the privacy policies posted on these third party sites.

Accessing and Updating Information

Please notify us of changes to any of your personally identifiable information that you have previously provided to us, including name, address, title, phone number or email address by sending an email to salesna@sunpowercorp.com. To remove your name from our database or to interrupt e-mail notifications, please send an e-mail to salesna@sunpowercorp.com.

Conditions of Use; Contacting Us

Please check the SunPower Web site frequently to see recent changes, additions and deletions to this Privacy Policy. If you prefer not to receive promotional or other informational communications from SunPower, or if you have any questions or comments about our privacy practices or comments or suggestions about the SunPower Web site, please send an email to salesna@sunpowercorp.com or by mail to SunPower Corporation, 3939 N. 1st Street, San Jose, California 95134, USA , Attention: Webmaster.